Shipping policy

Shipping and Delivery

Shipping Methods:

  • We offer free standard shipping for orders over $39 (included). The cost for standard shipping is set at $4.99.
  • The chosen shipping method depends on your product type and delivery location.

Estimated Delivery Time:

  • Standard shipping generally takes about 7 business days.
  • Please note that actual delivery times may vary due to factors beyond our control, such as customs delays or courier issues.

Order Confirmation and Tracking:

  • Once your order is shipped, you will receive a confirmation email.
  • This email will include a tracking number for you to monitor your shipment.

Potential Shipping Delays:

  • While we strive to deliver within the estimated time, unforeseen factors may cause delays.
  • We will keep you informed if there are significant delays with your delivery.

Customer Support

Order Cancellations:

  • If you wish to cancel your order, contact us as soon as possible.
  • A full refund is available for cancellations made before shipment. Once shipped, cancellations might not be feasible.

Handling Damaged or Lost Packages:

  • If your package arrives damaged or doesn't arrive at all, please contact us immediately.
  • We will work with the carrier to resolve the issue promptly.

Policy Updates

  • We reserve the right to update this policy to reflect changes in our operations or for legal and regulatory considerations.

Restricted Countries/Regions Notice

  • Due to international sanctions, laws and regulations, and payment compliance requirements, this website temporarily does not provide product sales, service support, or any transaction-related services to the following countries/regions: Iran, Syria, Cuba, Russia, Belarus, Venezuela, Crimea, Donetsk, Luhansk, and other restricted countries/regions (the list will be updated from time to time).

  • If the user's actual place of residence is in the above-mentioned restricted regions, please do not use the services of this website. If this regulation is violated, this website has the right to terminate services, cancel orders, and the user shall bear all losses arising therefrom.

 

Company Information:
Xelix Technology Limited
Email: mousemazesiege@163.com
Address:Rm701, Unit108, 7/F, TwrB New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui, Hong Kong
Phone: (+852) 5296 1622