Return policy

Return Policy for Products

Eligibility for Returns:

  • We accept returns of products within 30 days of receiving your order. All products, whether used or unused, opened or unopened, are eligible for return. Please ensure that the product is sent back in its original packaging.

Exchange Process:

  • To exchange a product, please return the original using the standard return procedure and place a new order for the replacement item.

Return Shipping Address:

  • Please send returns to: 3025 Whitten Road, Lakeland, FL 33811.

Handling Damaged or Defective Items:

  • If your item arrives damaged or defective, contact us immediately at support@gigagizmo.com.
  • Include details of the damage or defect along with your order number for prompt assistance.

Refund Procedure:

  • After we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be processed promptly, with credits applied to your original payment method.
  • Allow 1-2 business days for the refund to appear. If it doesn’t, please contact Customer Service at support@gigagizmo.com.

Policy Updates and Contact Information

Policy Changes:

  • We reserve the right to update this Return Policy as needed to reflect changes in our practices or due to legal and regulatory requirements.

Contact Us:

  • For any inquiries or issues related to this Return Policy, please reach out to us at support@gigagizmo.com.com. We’re here to help with any return-related questions or

Restricted Countries/Regions Notice

  • Due to international sanctions, laws and regulations, and payment compliance requirements, this website temporarily does not provide product sales, service support, or any transaction-related services to the following countries/regions: Iran, Syria, Cuba, Russia, Belarus, Venezuela, Crimea, Donetsk, Luhansk, and other restricted countries/regions (the list will be updated from time to time).

  • If the user’s actual place of residence is in the above-mentioned restricted regions, please do not use the services of this website. If this regulation is violated, this website has the right to terminate services, cancel orders, and the user shall bear all losses arising therefrom.

Company Information:
Xelix Technology Limited
Email: mousemazesiege@163.com
Address:Rm701, Unit108, 7/F, TwrB New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui, Hong Kong